Refund Policy

REFUND POLICY
The following terms are applicable for any products or services that you purchase with us.

First of all, we thank you and appreciate your purchase with us on our website www.bookarcho.com. Please read this policy carefully as it contains important information about your rights and obligations as our customer with respect to any purchase or service we provide.

At Bookarcho Technologies Private Limited (“Bookarcho”), we take pride in the services we deliver and strive to ensure your satisfaction. We constantly aim to deliver high-quality accounting, financial, or secretarial services through digital platforms. We make every effort to provide the service to you as per the specifications and timelines mentioned against each service or product purchased from Bookarcho. However, if for any reason we are unable to fulfill the commitment, please contact us immediately and we will resolve the issue, offer a refund, or provide credit that can be used for future Bookarcho orders.

Eligibility for Refund

You shall be entitled to a refund, subject to the following conditions:

  • Refunds are considered only if there is a clear, visible deficiency in the service or product purchased from Bookarcho.

  • No refund will be issued if Bookarcho has processed the application/registration in line with government guidelines but the delay or issue is with the concerned department or officials.

  • Any government fee, duty, challan, or related payment made during the service cannot be refunded. However, no such deduction will be made unless documented proof (such as a government challan) is provided to you.

Non-Refundable Cases

  • Change of mind after the order has been processed or work has been delivered is not eligible for a refund.

  • If a refund request is made after 30 days from the date of order completion (as communicated via email or other official communication), it shall be considered invalid.

  • If the service has been delivered in accordance with the scope, even partially, the earned portion of the fee is non-refundable.

Refund Processing

If a refund is approved by Bookarcho, the request will be processed and confirmation sent via email. The process may take up to 15 business days, and the amount will be credited to your bank account. We ensure a secure and fair refund experience.

Fees for Services

When a payment is made to Bookarcho, it is held in a client account until the service begins. Bookarcho earns the fee progressively as we complete various milestones (e.g., creating a client portal, assigning a relationship manager, obtaining DIN, form filings, etc.).

Refunds are not issued for earned portions of fees as they reflect resource utilization and service time that cannot be recovered. Additionally:

  • Fees paid to government entities, filing portals, or statutory bodies are non-refundable.

  • Bookarcho's refund liability is strictly limited to the service fee paid, excluding statutory payments.

Change of Service

If you'd like to switch to another service after purchase, the change request must be made within 30 days. We will credit the remaining balance (after deducting earned fees and government charges) to your Bookarcho account for future use.

Standard Pricing

Bookarcho follows a transparent and fixed pricing model. However, additional costs such as increased government fees, legal documentation expenses, or re-filing charges due to government rejection are not covered under the standard pricing. Such costs will be borne by the client.

Uncontrollable Factors

We cannot guarantee outcomes influenced by third parties such as government departments. For example:

  • Rejections due to legal grounds

  • Delays from MCA, FSSAI, Income Tax, or other government portals

  • Associate services via our Nearest Expert platform not directly employed by Bookarcho

Such conditions are outside our control and not eligible for refunds.

Force Majeure

Bookarcho shall not be held responsible for delays or failures due to events beyond its control, such as natural disasters, war, legal changes, internet failure, or acts of God.

Cancellation Fee

If you cancel after service initiation, we reserve the right to retain a 20% cancellation fee, along with any earned fees and government charges. If you wish to change the service, this cancellation fee will not apply, and your amount can be credited towards the new service.

If you have questions or would like to initiate a refund request, please contact our support team at support@bookarcho.com.

Address:
Bookarcho Technologies Private Limited
#308, Vidyanagar, Kakkanad, Kerala, India